Yes – every watch comes with a complimentary (free) adjustment kit.

With this you will be able to adjust your strap in no time.

We exclusively use genuine Seiko automatic and hybrid movements (NH34, NH35, NH36, NH38, NH70, NH72, VK63, VK64, and VK61) – chosen for their renowned reliability and precision.

Your timepiece is protected by our comprehensive 3-year warranty against manufacturing defects, with special attention to movement functionality.

If you experience any concerns, our team is here to help.

Certainly. Simply add a note saying "No Seiko logo" in the shopping cart when placing your order, and we'll create your watch with a clean dial.

Absolutely. Reach out to us through our website chat or Instagram to explore all customization options.

We'll respond within 24 hours to help bring your vision to life.

Most of our watches are carefully assembled in our proprietary workshop.

To ensure timely delivery and for certain custom designs requiring specialized components, assembly may occur at partner facilities – we'll always inform you in advance if this applies to your order.

We operate independently from Seiko.

While we choose their movements for their exceptional quality and reliability, each timepiece is crafted using our own custom components to your specifications.

Of course. From the dial and hands to the case and strap, every element can be customized to your preferences.

Contact us to start designing your perfect timepiece.

Our watches feature 5ATM water resistance, protecting against rain and splashes.

They're not suitable for swimming or diving.

For enhanced water resistance, our workshop offers reinforced gaskets for an additional $49.99.

Please note: dial markings are decorative and don't indicate water resistance levels.

Our collection offers thousands of possible combinations, and not all are displayed online.

Contact us through our website chat or Instagram with your desired design, and we'll create it exclusively for you.

It's a precision timepiece handcrafted using a premium Seiko movement, paired with high-quality 316L stainless steel components.

Yes! Enjoy free worldwide shipping and save 20% on your second watch.

We also offer wholesale pricing for jewelers and businesses (minimum 10 pieces).

Estimated Shipping Times

United States: 2-8 business days
United Kingdom: 3-7 business days

Your Watch's Journey

Every watch goes through two important stages: crafting/preparation and shipping.

Here's what to expect:

Crafting/Prep Time
Ready-to-Ship Watches: 2 business days
Engraved Watches: plus 3 business days
Custom-Made Watches: 7-14 business days

Important Notes
Weather conditions and high shipping volumes may affect delivery times.

Need More Information?
Contact our team at info@themodwatches.com for detailed shipping information or to track your order.

Yes, we provide free worldwide shipping on orders over $150.

Never. We cover all taxes and import fees – the price you see is exactly what you'll pay, with no surprise charges at delivery.

You'll receive tracking details via email once your watch ships.

Can't find the email?

Check your spam folder or reach out to our team.

We send automatic confirmations immediately after purchase.

Please check your spam folder if you haven't received it within 24 hours, then contact us if needed.

Yes, if you contact us by email within 24 hours of placing your order.

After this window, your watch enters production, but return options are available after delivery.

We're so confident that you'll love your watch that we're offering a 60-day money back guarantee on all watches we have in stock (see refund policy).

On top of that we vouch for the quality of our watches and offer a 3 year warranty on all our watches.

We offer free exchanges for any delivery issues or damage. Custom pieces are non-returnable.

Contact us for the appropriate return address and detailed instructions.